Coronavirus (COVID-19) Update
In line with social distancing advice and to protect residents and staff the Council has taken the decision to close the Council offices to the public until further notice.
Whilst the offices are closed to visitors, our operating hours remain unchanged.
You are still able to access services and information from the website 24/7 and via email and phone during operating hours.
For information and advice on coronavirus (COVID-19), and to volunteer to help in your community, please see our Coronavirus information page.
For information on our services, including waste collections, please see our Service update and information page
For information on businesses and business rates, please see our Business advice page
Private Rented Tenants
Your landlord, or their agent, has legal responsibilities to manage your tenancy fairly and to keep your home up to a decent standard. If you need assistance our Housing Options Team can provide advice on the rights and responsibilities of private tenants, landlords and agents. You can use our Housing Options Assessment Form to tell us about your problem and we will endeavour to respond to you within 5 working days.
You can find advice below if:
- you need to check if your tenancy deposit is protected
- you don't have a tenancy agreement, or you don't understand it
- your landlord isn't meeting safety standards
- your landlord or their agent is bothering or harassing you at home
- your landlord is trying to evict you
- you've asked your landlord for repairs or complained about conditions in your home.
Rights and responsibilities
Our Housing Options Team can also assist tenants at risk of losing their homes, or tenants worried about their current housing situation. The team can also help with financial costs.