Castle Point Borough Council is committed to tackling ASB and to working with victims, perpetrators and partners, including the Police, to achieve this.
Tenancy management is broken down into two main areas: Tenancy enforcement and estate management; two areas of service that make sure that all tenants follow their tenancy conditions, allow all tenants to peacefully enjoy their home, and makes sure that estates stay pleasant and acceptable places to live.
The tenancy agreement outlines behaviour, known as antisocial behaviour (ASB), that is unacceptable to you, your family or invited visitors.
If you do not keep to the terms of your Tenancy Agreement you are in 'breach' of your tenancy. Anti Social behaviour is not acceptable under the terms of your agreement. We may take you to Court to get a court order that will allow us to evict you.
What is Anti-Social Behaviour?
This list is not exhaustive and it is important to remember that ASB can impact upon an individual, a family, the community and the town as a whole. It can make life unbearable and create an environment where serious crime can take hold.
If you experience any of the above problems, contact your Housing Management Officer. Calling our switchboard on 01268 882200 will allow you to find out who is responsible for your area.
Disagreements between neighbours, for example about noise or boundaries are one of the most common reports we receive. Before involving us, we ask you to be considerate and try to sort out the problem between yourselves. We also want our residents to understand that people have difference lifestyles.
However, if you, a member of your household or a visitor act in an antisocial way and cause a nuisance and annoyance, you are breaking the terms of your tenancy agreement.
Speak to your Housing Management Officer or your Community Safety Officer, both can be contacted on 01268 882200.
To seek advice or report a non-emergency situation please call 101. You can also call Crimestoppers on 0800 555 111. You can report a crime anonymously to Crimestoppers.
Please download and print off an incident log. It is imperative that as much evidence is collated as possible as this can be used as evidence should the matter proceed to Court.
If the matter involves one of our tenants or leaseholders, we will be able to give you help and advice.
A helpful guide to avoid causing a nuisance to others
If you are experiencing ASB you should tell us or report it to the Police, depending how serious it is. The action we take will depend on the type of issue you are reporting, the powers we have to deal with that issue, and the type of action that you agree we can take. We will give you advice about what we can do to support you, and help you sort out the issues.
Any action we take will be with your agreement. If the behaviour does not breach the tenancy agreement and Castlepoint Borough Council does not have powers to act, we will give you advice about who else may be able to help you.
We must give the person a reasonable opportunity to discuss the problem, and time to change or stop the behaviour. This helps if we consider legal action at a later stage.
If legal action is a consideration it is imperative that as much quality evidence is collated as possible as we will rely on this as evidence in Court. You will be asked to complete incident logs for each incident you, or any household members or visitors witness. You can obtain incident logs from the Housing office or from this page: ASB Incident Log [pdf] 79KB
The procedures we follow to resolve incidences of anti-social behaviour, and the actions we take, are outlined in our Anti-Social Behaviour Policy which can be viewed or downloaded here: ASB Policy [pdf] 318KB