Reduced Services

Accessing Council Services:  

  • You can access advice, or support with using our online services, by phoning 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri)
  • The Kiln Road office will re-open for pre-booked appointments only (9.00am to 4.00pm), these can be arranged on a case by case basis by phoning 01268 882200.
  • You can find information and advice on COVID-19 and our 24/7 online services on our  Coronavirus information page

Homeless and Housing Options

If you are homeless or at risk of becoming homeless within 56 days, it is very important to seek advice as soon as possible. You should complete the enquiry form (below). On completion of the form our Housing Options Team will contact you within 5 working days.

For out of hours emergencies call 0800 833 162.

Preventing homelessness

The Homelessness Reduction Act came into force on 3rd April 2018. This means we have a statutory duty to prevent homelessness where we can by offering a range of services to help you to stay in your current home, including help with mortgage advice, tenancy matters or relationship breakdown. If staying in your current home isn't an option, we can help you find alternatives.

Housing Options Assessment Form