Reduced Services

Accessing Council Services:  

You can now access services, get advice and support, and transact with us in the following ways:

  • By accessing our wide range of 24/7 online services
  • By emailing directly to the relevant service
  • By phoning First Contact on 01268 882200 (8.45am to 5.15pm Mon to Thurs, and to 4.45pm on Fri). 
  • By pre-booked appointment at the Kiln Road office (9.00am to 4.00pm Mon to Fri) - these can be arranged by phoning First Contact on 01268 882200.

Homeless and Housing Options

If you are homeless or at risk of becoming homeless within 56 days, it is very important to seek advice as soon as possible. You should complete the enquiry form (below). On completion of the form our Housing Options Team will contact you within 5 working days.

For out of hours emergencies call 0800 833 162.

Preventing homelessness

The Homelessness Reduction Act came into force on 3rd April 2018. This means we have a statutory duty to prevent homelessness where we can by offering a range of services to help you to stay in your current home, including help with mortgage advice, tenancy matters or relationship breakdown. If staying in your current home isn't an option, we can help you find alternatives.

 

Housing Options Assessment Form