Housing Services
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In the event of an emergency, such as a fire, please call 999 and follow their instructions.
After calling the emergency services, please contact our Housing team on 01268 882200 or contact 0800 833 162 for our out-of-hours Housing service.
Update on housing repairs service
As of 5pm on 31 October 2025, our previous contractor, MCP ceased trading. A new company, MCP Plus, took over immediately and is now handling all repairs and maintenance services on behalf of the Housing Service.
There are no changes to how you report repairs. All phone numbers and contact methods remain the same.
Castle Point Borough Council is working with MCP Plus to formalise a new agreement, expected within two weeks. We are writing to all our tenants to update them on the changes and will keep you informed if there are any further developments.